Here are the easy steps on how to uninstall Sophos using App Cleaner & Uninstaller: Launch App Cleaner & Uninstaller. After it was successfully removed, you will see the message like this. They will be happy to help you. Fixing failed removal on old versions of Sophos Home Expand There should be a Sophos Agent Uninstall log located in %temp%. Restart into Recovery Mode (CMD+R) navigate to Utilities > Terminal disable System Integrity Protection using $ csrutil disable restart into the user account install the endpoint restart into Recovery Mode, Terminal enable SIP using $ csrutil enable Hope this works for you Downsideup 6 months ago in reply to Scott -Motium Do not drag Sophos Home to the Trash as this will not uninstall the program. 1997 - 2022 Sophos Ltd. All rights reserved. To completely uninstall Sophos from Mac, you have to remove its executable files and all support files that it creates and stores on your Macs hard drive. Uninstall any Mac application in 2 minutes, Uninstall apps, clear cache, remove extensions, Content marketer, who specializes in Mac how-to guides. Run: sudo /Library/Application\ Support/Sophos/saas/Installer.app/Contents/MacOS/tools/InstallationDeployer --remove This will trigger a consent dialog to allow Terminal to make changes to the device. You can find the Library using the following steps. Click the Remove button and confirm the action. PEASE HELP!! This is the 1st time I have seen this error on a Macbook, we normally have no issues, Error: "sophos endpoint installation failed contact your computer system administrator or sophos technical support for further asistance", I have tried the install on a couple of networks and had same error. The workaround for this is as follows: Open Terminal. So please, follow every step from this guide to completely uninstall Sophos antivirus from your Mac. Click the keys Command + Spacebar to open Spotlight. Sophos is an antivirus program that protects against viruses, malware, trojans, worms, bots, potentially unwanted apps, and other security threats. We stand with Ukraine to help keep people safe. Managed by Enterprise Console 4: Press Enter and input your password and the terminal will uninstall the application for you. Remove all Sophos remaining files. The workaround for this is as follows: Open Terminal. Very inconsistent - but we most commonly see the "installation has failed" window. Click on Remove Sophos Home application and Click Continue. Sophos will be completely uninstalled from your Mac. Gowtham ManiCommunity Support Engineer | Sophos Technical Support Knowledge Base|@SophosSupport| Sign up for SMS AlertsIf a post solvesyourquestion use the'This helped me'link. By following the methods explained above, you can uninstall Sophos application from your MacBook. 1) Clean install of Mac 10.13.4 with no previous versions of Sophos installed, and using the direct copy from sophos central console ( 9.7.4 ) 2) Tried the terminal version of installing using sudo : https://community.sophos.com/kb/en-us/120570 and changed permissions. Your instructions worked perfectly. if the previous measures do not work, please follow these steps: Also unlock the server if you locked it before via Sophos Central, Attempt to uninstall Sophos first through, If nothing has changed, you can run a script / batch file, Note the output of the command, it will be your uninstall string. You have completely uninstalled Sophos from your macOS). Choose an uninstall method: Use the Remove Sophos Endpoint tool [Preferred]\. Run the command sudo ./InstallationDeployer --remove . In this article, we will provide two ways on how to uninstall Sophos Home from Mac completely and safely without leaving its remaining files behind. Sourcing the best Mac apps and software for over a million users since 1997. sudo ./InstallationDeployer force_remove, sudo uninstall file:///Applications/Sophos/Home.app. Aditya Patel |Sophos Network and Security Engineer. Click the Remove button and confirm the action. Program Manager, Support Readiness| CISSP|Sophos Technical SupportSupport Videos|Product Documentation|@SophosSupport|Sign up for SMS AlertsIf a post solvesyourquestion use the'Verify Answer'link. I'mhaving serioustrouble installingSophos Central Endpoint on some of our Macs. Now, the application is completely removed from your Macbook. Thanks for the help!! If you have already removed Sophos using its native removal tool, then go to the Remaining Files tab and remove Sophos leftover files from there. As a start, please ensure the computers have access to these:Sophos Central: Domains and ports required for communication to and from Sophos Central Admin and the Sophos Central managed client software If Sophos was previously installed in the system, please follow this article first, then re-try deploying Sophos using a fresh installer from Sophos Central:Sophos Anti-Virus for Mac: How to uninstall Regards. Run the command sudo ./InstallationDeployer --remove --tamper_password <pw> where <pw> is the tamper protection password which can be found in the device information on Sophos Central. Would you please specify the error you are receiving while you are uninstalling the software? Click Start > Run and type regedit and then click OK. Go to the following location in the registry editor: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sophos MCS Agent and set the REG_DWORD Start to 0x00000004, HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sophos Endpoint Defense\TamperProtection\Config, Set the following DWORD values to 0: SAVEnabled and SEDEnabled, net stop "Sophos Anti-Virus"net stop "Sophos AutoUpdate Service":Sophos AutoUpdateMsiExec.exe /qn /X{7CD26A0C-9B59-4E84-B5EE-B386B2F7AA16} REBOOT=ReallySuppressMsiExec.exe /qn /X{BCF53039-A7FC-4C79-A3E3-437AE28FD918} REBOOT=ReallySuppressMsiExec.exe /qn /X{9D1B8594-5DD2-4CDC-A5BD-98E7E9D75520} REBOOT=ReallySuppress:Sophos Anti-Virus (Endpoint)MsiExec.exe /qn /X{8123193C-9000-4EEB-B28A-E74E779759FA} REBOOT=ReallySuppressMsiExec.exe /qn /X{36333618-1CE1-4EF2-8FFD-7F17394891CE} REBOOT=ReallySuppress:Sophos Anti-Virus (Server)MsiExec.exe /qn /X{72E30858-FC95-4C87-A697-670081EBF065} REBOOT=ReallySuppress:Sophos System ProtectionMsiExec.exe /qn /X{1093B57D-A613-47F3-90CF-0FD5C5DCFFE6} REBOOT=ReallySuppress:Sophos Network Threat ProtectionMsiExec.exe /qn /X{66967E5F-43E8-4402-87A4-04685EE5C2CB} REBOOT=ReallySuppress:Sophos HealthMsiExec.exe /qn /X{A5CCEEF1-B6A7-4EB4-A826-267996A62A9E} REBOOT=ReallySuppressMsiExec.exe /qn /X{D5BC54B8-1DA1-44F4-AE6F-86E05CDB0B44} REBOOT=ReallySuppress:SDU (1.x)MsiExec.exe /qn /X{4627F5A1-E85A-4394-9DB3-875DF83AF6C2} REBOOT=ReallySuppress:HeartbeatMsiExec.exe /qn /X{DFFA9361-3625-4219-82C2-9EF011E433B1} REBOOT=ReallySuppress:Sophos Management Communications SystemMsiExec.exe /qn /X{A1DC5EF8-DD20-45E8-ABBD-F529A24D477B} REBOOT=ReallySuppressMsiExec.exe /qn /X{1FFD3F20-5D24-4C9A-B9F6-A207A53CF179} REBOOT=ReallySuppressMsiExec.exe /qn /X{D875F30C-B469-4998-9A08-FE145DD5DC1A} REBOOT=ReallySuppressMsiExec.exe /qn /X{2C14E1A2-C4EB-466E-8374-81286D723D3A} REBOOT=ReallySuppress. Hi, Sophos support came back to me and suggested this which worked for me: After downloading the Sophos Central installer, extract the .zip to the user home directory (/Users/
/) thenrun the installer .app from this new location. What's happening: "Removal failed" message may appear when uninstalling older versions of Sophos Home from macOS Monterey. Please help, i have tried severally to uninstall Sophos Intercept X endpoint agent from a server with the aim of reinstalling it, but the agent failed to uninstall, i tried several times then i didnt see it in my programs again but the services are still running though it is not getting updates. When you search for the keyword Sophos you will be listed all files as below. 3: Drag and drop the application icon to the terminal. Could you please download the new installer and try again, also you may try the stepas per our KBarticle? Type Remove Sophos. Document Sophos Anti-Virus for Mac OS X standalone startup guide Sophos Anti-Virus for Mac OS X Help Sophos Anti-Virus for Mac OS X release notes This has been raised with Apple. Funny bub. 1) Clean install of Mac 10.13.4 with no previous versions of Sophos installed, and using the direct copy from sophos central console ( 9.7.4 ). 2) Tried the terminal version of installing using sudo :https://community.sophos.com/kb/en-us/120570 and changed permissions. Please create a .zip file and upload it. Not 100% if this will work but I have to say it has worked the best for me in the past. Make sure that you select both executable and support files. Sophos Anti-Virus cannot be uninstalled by dragging it from the Applications folder to Trash. However the installation failed window is all prior to all this happenning. disable System Integrity Protection using $ csrutil disable. All third party trademarks are the property of their respective owners. So - could you please add the KB article number ? It will display the application is uninstalling. Click to download it and completely uninstall Sophos from your Mac. If so, can you please DM me the full SDU logs so that I can review them? (Congratulations! Sophos Anti-Virus for Mac OS X Find your product Version 9 To install Sophos Anti-Virus so that it is managed by Enterprise Console, see the startup guides on the Enterprise Console page. Run: sudo /Library/Application\ Support/Sophos/saas/Installer.app/Contents/MacOS/tools/InstallationDeployer --remove This will trigger a consent dialog to to allow Terminal to make changes to the computer. 1: Find and uninstall the application manually. Open your terminal (Applications -> Utilities -> Terminal) and run the following commands: If you do not remember the Tamper Protection password you can run the command given below: 1: Removing directly from your Applications. https://community.sophos.com/kb/en-us/122126, https://community.sophos.com/kb/en-us/109668#Gather%20the%20uninstall%20commands. After downloading the Sophos Endpoint installation file successfully, the file will be saved in the Download folder. The workaround for this is as follows: Open Terminal. Move to Bin. Our Mac's here at the University are all being upgraded to High Sierra 10.13.4 ( 300 or so ). 3: Clear your Trash Bin (this method might not fully uninstall files). You can try out App Cleaner & Uninstaller for free. -Sophos macOS installer failure on MacOS 12.4. Attempt to uninstall Sophos first through Add or Remove Programs or Programs and Features or by running the uninstallcli.exe tool. Open Terminal and run the command cd /Library/Application\ Support/Sophos/opm-sa/Installer.app/Contents/MacOS/tools/. Another security program is preventing Sophos Home from installing. I did try to copy it to the documents folder but that also failed. There are 3 methods you can follow to uninstall the application, beforehand, there are a couple of prerequisites to fulfill. Was this page helpful? We recommend using Method Two as an easy and 100% guaranteed complete removal of the application. 1997 - 2022 Sophos Ltd. All rights reserved. Asya is a life-long learner with an ongoing curiosity to know everything about Apple technology. Once you remove all Sophos remaining files, empty the Trash and reboot your Mac. In the Finder on your Mac, click on Application -> right-click on Sophos Icon -> select Sophos Central Endpoint: Installation Failed, https://community.sophos.com/kb/en-us/120570, Sophos Central: Domains and ports required for communication to and from Sophos Central Admin and the Sophos Central managed client software, Sophos Anti-Virus for Mac: How to uninstall. Go back to the library and search the folder Preferences and do the same as the above step to remove files. However, you are not done yet. If your problem still persists, please try the following: Otherwise, please contact Sophos support or your Sophos partner. Sophos Anti-Virus cannot be uninstalled by dragging it from the Applications folder to Trash. Otherwise, those files will take significant storage capacity from your device. Unable to install/uninstall Sophos Home - Windows Removing a device from the Sophos Home Dashboard You are not protected! 2: Removal of supporting files related to the Sophos application. First you need to remove thetamper protected system, you must disable Enhanced Tamper Protection. Same issue after factory resetting the macbook. Starting to see same installation failed window appearing on the attempted process below. Now, you need to find and remove Sophos support files. I have been dealing with the same issue for the last few days and have found the following to work: Hi Scott, I will give this a go when I go intot the office later, thank you. Select Sophos Home among the scanned apps. I have a new Macbook withmonterey that we cannot install the Sophos Endpoint client. For future reference, you can also find these steps in the following article. Please specify theMac OS version with which you are facing the issue and also do share the install.log from a client which could help. She also shares useful tips and tricks that every Mac user should know. Note: On MacOS 12.1 or higher, if the above steps fail, perform the following: Open Terminal and run the command sudo /usr/bin/dscl . -delete /Users/_Sophos Go to the Applications folder and run the. I was thinking this could be as a result of issue with the update cache on the server the devices are getting updates from. Please check this article and see if it helps to completely uninstall Sophos. If you do not require Sophos any longer in your Macbook, this guide will provide step by step instructions on how to remove it safely and delete all its elements. You will see the removal application and the file under the This Mac tab. I'm the IT Manager for a 100 user network and we use Sophos Central Endpoint on our client Macs and PC (mostly Mac). Removal Instructions Uninstall Sophos Home MacOS Watch on Print this article Step-by-step guide Expand Removal tool is missing Expand The removal failed. provide us with log files of the uninstall process. Run: sudo /Library/Application\ Support/Sophos/saas/Installer.app/Contents/MacOS/tools/InstallationDeployer --remove This will trigger a consent dialog to allow Terminal to make changes to the device. Backup the registry. After entering the Download folder, access the Sophos Install folder and double-click the Sophos Installer file to start the installation process. Reboot the Server If nothing has changed, you can run a script / batch file On a managed computer, click the keys Windows + R. In Run, type regedit then press OK. Can you share us a copy of the failed uninstall log? How to remove Sophos Home using App Cleaner & Uninstaller. 2: Remove other applications related to Sophos. Select all these files and move to your Trash Bin (Delete). if there are files, Select and move to your Trash Bin. Make sure that you select both executable and support files. If youre more familiar with the technical side of the MacBook, you can use the below quick steps. Service Failure - Sophos Home is experiencing problems Unable to install/uninstall Sophos Home on Mac computers - Advanced users Unable to install Sophos Home due to a pending reboot App Cleaner & Uninstaller is a tool that completely uninstalls applications from Mac and removes remaining files of incorrectly uninstalled applications. Barb@SophosCommunity Support Engineer | Sophos Technical Support Knowledge Base|@SophosSupport |Sign up for SMS Alerts If a post solvesyourquestion use the'This helped me'link. Hi, Sophos support came back to me and suggested this which worked for me: How to uninstall Sophos from Mac using its removal tool. Method Two. No logged entry of the hostname in sophos central console either. After downloading the Sophos Central installer, extract the .zip to the user home directory (/Users//) then run the, Sophos macOS installer failure on MacOS 12.4. /Library/Application/Support/Sophos/cloud/Installer.app/Contents/MacOS/tools/. Go back to the library and search the folder Saved Application State and check if there are any files related to Sophos in there by the name. You can find them in the %temp% directory of your corresponding server. Open Spotlight search > Console >/var/log > install.log. If you havent quit the application, you will get an error message, since the application is open and running. To find the Application: Click on "Finder" Search keywords "Remove Sophos" You will see the removal application and the file under the "This Mac" tab. The only error we have is Installtion Failed. Windows Mac To uninstall Sophos Endpoint from the computer or server, do as follows: Sign in to the computer or server using an admin account. Here in the Library folder check the list of folders below for files associated with Sophos Home. It is suggested that Sophos fixes this, right ? It will automatically get the path of the app. Many users face issues when trying to uninstall Sophos from a Mac computer or still get notifications from the antivirus even after its removal. Complete removal of Sophos from Mac [recommended] 1 : Find and uninstall the application manually. Click Enter to run the tool. Uninstallation notes and methodology used in this article: As we mentioned before, the native Sophos Home removal tool leaves the remaining files on a Mac. How to Access and Control Your Mac Remotely from Any Device, How To Get Rid of Malware on Mac: Removal Guide, How to Setup and Use a VPN on Mac [2020 Edition], Google Drive on Mac Everything You Need to Know. Aditya PatelGlobal Escalation Support Engineer | Sophos Technical SupportKnowledge Base|@SophosSupport|Sign up for SMS AlertsIf a post solvesyourquestion use the'This helped me'link. Connect with Sophos Support, get alerted, and be informed. You can uninstall Sophos Home on your Mac computers using the Remove Sophos Home app. You will be asked to provide the password of your Mac to uninstall the application. Information used:https://community.sophos.com/kb/en-us/122126,https://community.sophos.com/kb/en-us/109668#Gather%20the%20uninstall%20commands, IntrususSophos Certified Engineer | Sophos Certified Technician, private lab: XG firewall withSFOS 18.0.3 MR-3Intercept X Advanced (for Server) with EDR EAP latest If a post solvesyourquestion use the'Verify Answer'link. Go to C:\Program Files\Sophos\Sophos Endpoint Agent Run uninstallcli.exe Alternatively, go to Settings > Apps (on Windows 10) and uninstall Sophos Endpoint there. Note: If the tool exists and not been moved to Trash, Spotlight will find it. I'm also recieving the same issue as Richard. It should also be located in %temp%. You will see the removal application and other files related to Sophos. In this article, we will provide steps on how to completely uninstall TeamViewer from Mac manually and with the help of App Cleaner & Uninstaller. Sophos will be completely uninstalled from your Mac. Open Spotlight search by pressing Command + Space together. We make use of Sophos Cloud and have a Sophos UTM firewall on site. Select Sophos Home among the scanned apps. Hi ScottStarbuck,Are you experiencing the same issue? what errors appear in the logs for the installation? I have had the best luck this route, occasionally you will need to still go into the control panel after the script has ran and uninstall from there as well. And the agent has been deleting certain applications despite having exempted them on Sophos Central. The reason is that SophosInstaller (installer.app) wasn't given permissions in Full Disk Access, under System Preferences > Security & Privacy > Privacy. If you removed all Sophos support files, then the antivirus is uninstalled completely. Remove 3rd party antivirus, as well as previous/different versions of Sophos (including Sophos home older editions, or business editions of Sophos) before installing. 2018-04-17 16:44:51+01 itsmac** Sophos Bootstrap[30037]: [SMESophosBootstrapAppDelegate.m:1744] System verified. We use cookies in order to give you the best possible experience on our website. The other failure we've noticed is when the progress indicates that the installation is taking place but fails to complete (even when I've left it running for two days). In order to do that, you can follow the below steps: Go to Library and search the keyword Sophos. Finally, go back to your Trash Bin and empty the Bin. By continuing to use this site, you agree to our use of cookies. But thanks for the workaround. Select all Sophos programs running on your Mac & click Stop, Click on Finder Search for Remove Sophos. All locally applied with admin permissions, no remote session as sierra and the current high sierra require manual intervention in regards to the "Allow" KEXT security feature to continue its installation. The Sophos Installer panel appears, click Install. Before writing this article, we checked the. 3.2 Install Sophos Endpoint. However, removing the application does not remove the supported files from your storage, unless you manually find those and delete them. This only occurs on MacOS 12.1 and higher at this time. Click on "Remove Sophos Home" application and Click 'Continue'. If you scroll to the bottom of this there should be a component that failed to uninstall. Sophos Antivirus is a free utility that protects a Mac from malware, dangerous websites, and viruses. 1997 - 2022 Sophos Ltd. All rights reserved. Refer to: macOS third party removal help : Installation failed - Remove the software and re-install Note: Sophos Anti-Virus will not uninstall by dragging it from the Applications folder . With her articles, she helps people to correctly optimize storage space usage on Mac or iPhone and fix possible system issues. In a while, you will see the message that Sophos was successfully uninstalled. 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