Exchange the resulting Authorization Code for an Access Token. Dominican Republic Documentation Blog Support Resources. 4. Manage Your Sites Brunei Darussalam Hong Kong Once logged in, go into the Developer section. Reference the guides on developer.webex.com for the most up-to-date content. As an example, we have added a new invocation name to our sample skill: Save the changes by clicking OK at the bottom of the form: To delete a skill, click the Delete icon: You should see a confirmation dialogue. Adding an account through the Master Admin Portal 30.1.3. Portugal 4. Click image for large view Next, select Advanced Call Settings. 2. 3. The voicemail number and extension you've assigned for the location appears by default in the drop-down menu. This guide reviews how administrators can modify and configure the call park feature in the admin portal. Windows. Seychelles Sri Lanka Denmark Sint Maarten The Assistant Skills Developer Portal is a tool for skills developers to create and manage their skill's association to the Assistant skills service. Liberia Ghana Click Edit Licenses. I would like to receive email communications about products and offerings from Cisco and its Affiliates. From the customer view in https://admin.webex.com, select Calling under Services. You can customize and configure all your calling features on the left hand panel under the Voicemail, Call History, Call Settings, Directory, and My Apps Tabs. Netherlands Accessing the Master Admin Portal 30.1.2. In this guide you will find information on Feature Prerequisites, and steps on how to Configure Music on Hold. To view your Analytics data: From the customer view in https://admin.webex.com, go to Analytics, and then click Meetings, Messaging, Calling, Devices, Video Mesh, or Jabber. Puerto Rico Voice portals provide an interactive voice response (IVR) system so administrators can manage auto attendant anouncements. Morocco This will allow you to view live data updated in 60 second . Cisco WebEx Meetings Server Administration Guide First Published: October21,2012 Last Modified: October21,2012 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive Webex Contact Center Administrator Roles and Privileges Use this article to understand the administrator roles and privileges for Webex Contact Center. Korea (South) The Developer Portal is located at https://skills-developer.intelligence.webex.com. While the out of the box experience for Webex Room devices will work for every standard workload and workflow, sometimes you need to modify a certain configuration for a specific workspace. You can access information like packet loss, jitter or even resolution. Gabon Argentina Support teams without any disruption. Brazil The following table describes the components of the Management Portal landing page: About Dashboards The Webex Contact Center Management Portal landing page provides the following dashboards: Entry of the admin passcode for this option will fail to gain access to the voice portal. Enter a Caller ID First Name and Caller ID Last Name. Students who acknowledge their conditions and who self-disclose can receive the appropriate care and attention that allows them to successfully study abroad. Managing accounts" 30.2.1. When you activate this service, you will receive an email containing your voice portal number. Benin Greece Australia Turkmenistan Lesotho Pakistan Panama Once you enter the portal, the first step is to log in. Burkina Faso For customers in the Asia-Pacific region, the Caller ID Name field is auto-populated and cannot be modified. The final tool is how administrators can troubleshoot calls directly in Control Hub for Webex Meetings. Administrators can enter the phone number and passcode configured in this procedure to manage auto attendant greetings and mailbox settings. Wallis/Futuna Isls. United States Webex Contact Center Partner Success Portal, Executive and Executive Assistant (for Administrators), Receptionist Client Feature Video (for Administrators), Voice Portal Feature Video (for Administrators), Music On Hold Feature Video (for Administrators), Configure Cisco Webex Calling for Your Organization, Voicemail Feature Video (for Administrators), Caller ID Feature Video (for Administrators). Sweden United Arab Emirates French Polynesia Albania Poland Singapore The Assistant Skills Developer Portal is a tool for skills developers to create and manage their skills' association to the Assistant skills service. Iran Our monthly newsletter, The Collaboratory, features fresh insights from collaboration experts, plus tips & trends, new product announcements, and the latest on the biggest events of the year. Saint Martin Provision users, set security settings, and manage Webex services and devices for your hybrid workforce. . These are just some of the tools available for Webex Rooms customers in Control Hub and we are adding more updates monthly to Whats New in Cisco Webex Control Hub, Learn about how Webex Rooms can help face to face collaboration even between thousands of miles or kilometers (for those fellow metric people), Click for all of the Webex Control Hub updates, Fast track your adoption with Cisco Webex Control Hub, Improvements over RoomOS releases from Control Hub, Apply branding to your conference devices, Monitor every network, ISP, API, SaaS, or third-party service your applications with AppDynamics network monitoring tools. Burundi Congo Australia Registering an integration with Webex is super easy. On the landing page on the top right-hand corner you can manage your Account Settings. Mauritania Zimbabwe. Slovenia Do not leave yourself vulnerable to a potential health crisis or breakdown while abroad which may result in you returning home and losing a semester of academic credits and financial aid. Master Admin Portal" 30.1.1. Cook Islands Belize Greenland Russian Federation Malawi This guide reviews how administrators can configure the group paging feature within the admin portal. The Webex APIs include several APIs that allow administrators to programmatically perform administrative actions such as provisioning a user or assigning a license to a user. Sign up to stay in the loop! Christmas Island This issue may occur when the Conference Presentation Relay Quality and the Video Input Source Quality settings in a multipoint video conference, specify whether to give priority to high frame rate or to high resolution, from the presentation source. Note that audio conferencing when using mobile phones (personal or Justice-issued) should be restricted to unclassified / unprotected conversations. Croatia Madagascar Boost employee experience and productivity by diagnosing technical issues faster and assessing user setups. We heard from customers and partners that it was hard to troubleshoot devices that were not on the same network as the administrator. Honduras This guide reviews how to view and modify a users Application within Control Hub. Bulgaria Guernsey San Marino Once completed for the first location, the First Time Setup Wizard does not need to be completed for additional site locations. About This Document Overview on page 1. Laos The FTSW is only necessary for the first site location. Thomas McClatchieApril 30, 2021Calling Admin Portal, Phones, Webex Calling, The First Time Setup Wizard (FTSW) guide covers the steps an administrator follows to set up an initial location for configuration, Thomas McClatchieOctober 30, 2020Calling Admin Portal, Thomas McClatchieSeptember 3, 2020Calling Admin Portal, Thomas McClatchieAugust 26, 2020Calling Admin Portal, Home IntroductionAssigning or Modifying a Users Webex Calling ApplicationConfiguring a Users Ringing BehaviorApplication Services Feature Videoback to topIntroduction Administrators can assign the Webex Calling mobile, desktop, and tablet applications for a user within the Application services area of Control Hub. Andorra Copyright 2022, Cisco Systems, Inc. All rights reserved. Austria The voice portal extension is typically the last four digits of the voice portal telephone number. In this guide you will find information on Configuring Alternate Numbers. Configure Call Intercept Administrators can configure the user intercept feature for a user, following these steps: From Control Hub, go to the Users tab. Ethiopia First tool I will mention is about configuring devices. Webex Calling delivers a powerful and flexible cloud-based phone system. Reunion Virgin Islands (U.S.) Webex Rooms can help face to face collaboration, Webex Callings Site Survivability stops service disruptions, Rugged wireless Cisco phone boosts frontline productivity, Improve Customer Journeys with AI-Enhanced Agents and Data, Cisco strengthens Webex Calling with South Korea data center enhancement, Enabling powerful Contact Center and Calling capabilities with the flexibility of the Webex portfolio. Germany Djibouti The Developer Portal is located at https://skills-developer.intelligence.webex.com. Webex Beta Ask a question Join the ambassador program For Administrators Get started for administrators Organization Set up your org, users, apps, and devices Add subscriptions Add users Assign licenses Assign administrators Suppress emails Install desktop app Claim users Manage mobile apps Manage domains Deploy devices Services -------------- Under Voice Portal Admin Passcode, set the passcode for your location, and then re-enter the passcode to confirm. Assigning or Modifying a Users Webex Calling Application Follow these steps to assign or modify a users Webex Calling application assignments: From Control Hub, go to the Users tab. Managing organization-level access to skills can be done in Control Hub by a full-administrator. The ones we didn't cover are: Form errors are highlighted in red, for example: Want to edit one of the form fields for the skill? Barbados Belarus By default, all skills are disabled. Costa Rica Montserrat Managing organization-level access to skills can be done in Control Hub by a full-administrator. American Samoa United Kingdom Netherlands Montenegro The next tool is a brand new one we just released! Rwanda Click Edit Licenses, then work through all the sections and uncheck all the boxes. For that, you can use the Log In button in the top-right corner: In the next few sections, we'll be working on the Developer tab. Select the user. Liechtenstein Kosovo See the SSO integration guides for more information. Bouvet Island Romania Under Incoming Call, choose a Phone Number and/or set an Extension number from those numbers configured for the location from the drop-down menu. Bots Buttons and Cards Integrations Login with Webex Widgets Guest Issuer Webex Connect Developer Sandbox Promote your App FAQs. Iceland Zambia This guide reviews how administrators can modify privacy settings for users in the admin portal. In this guide you will find information on Configuring Alternate Numbers. Japan United Kingdom French Southern Terr. Viet Nam It offers a complete calling solution, integrating calling with meetings, messaging and contact center. Spain 3) Troubleshoot calls. Canada Micronesia Dell Wyse Management Suite is the next generation management solution that enables you to centrally configure, monitor, manage, and optimize your ThinOS-based thin clients. This guide reviews how administrators can set up modify the monitoring (busy lamp field) feature for a user within the admin portal. Click image for large view Select Call Intercept. Senegal Guinea-Bissau Click on any Webex Device and open up Advanced Configurations. Bhutan Users enter their phone number and/or extension, and voicemail PIN to gain access to their voicemail from any number. Suriname It presents all User Management services, models, and related models . All premium agent-licensed agents are mapped to the Default team. Norfolk Island Faroe Islands Thailand 2. Macau This will display all the information about your LAN including the default gateway (which is usually your router's . United States Cambodia Managing accounts" Collapse section "30.2. French Guiana Note: Your account manager is responsible for activating the first steps for FTSW. Dominica Cyprus Regardless if you have direct network access to the device, here are 3 tools to help configure and troubleshoot devices. Philippines Grenada Jersey France REP (22.6) - Music on Hold. Nigeria Ireland France If you want to make modifications, click the blue Edit button: The form to edit your skill displays. Marshall Islands Nicaragua St. Vincent and Grenadines Select the user you would like to modify and then select Calling. Israel Select the user you would like to modify and then select Calling. It is important to figure out, which video input source is being used . Tonga This is also the phone number users at this location call to access their voicemail messages and settings. Sudan The Calling Admin Portal allows you to configure and modify calling features and services. Svalbard/Jan Mayen Isls. As an Admin, working on the TelePresence Endpoint setup and configuration. Lebanon Lithuania Samoa Latvia Extend the user interface to include video sources that are connected through an external Cisco TelePresence Video Switch. Canada Kuwait Cisco Webex Contact Center Enterprise Reporting User Guide. The user details page opens, on the user's Profile tab. GC teleconferencing or multi-way calling from your Justice smartphone (iPhone / Samsung) or Webex should be used when videoconferencing is not essential. You need a local user on the device to: Extend the user interface with in-room controls. South Georgia and the South Sandwich Islands The user's license summary page shows, where you can review the licenses. Cisco Webex Meetings with Cisco Webex Teams Sign In All other Webex accounts Sign In Not sure which type of account to select? We'll go through the following topics in this guide, which will explain how to use this tool: When you first go into the Developer Portal, you'll land at the Overview page. Explore our resources to learn about all things Webex. El Salvador A lot of administrators are used to using the on-device web interface, but with Control Hub you can change configurations in seconds directly in the portal. Managing Webex Room devices is as simple as using them! Bermuda Select Calling. Kyrgyzstan Guadeloupe US Minor Outlying Is. As the number of devices grows, the Wyse Management Suite offers process automation and helps lower costs for large deployments of thin clients. Conference calling on Samsung Galaxy 8 Users from the location you choose can call in and access their voicemail messages or change their passcode. Moldova Click image for large view Select Call Intercept. Conventions St. Pierre and Miquelon Myanmar India Peru This guide reviews how administartors can set up and modify a call queue within the admin portal. STEP 1: Find Your Router's IP Address. Comoros Select Service Settings and locate the voicemail panel. Serbia and Montenegro Select the audio announcement language for the location in the Language drop-down menu. Bahamas Pitcairn When a user or administrator dials the voice portal number, the IVR system provides two options: Small business account management (paid user), Configure a Default Voicemail Passcode for All New Users. Sierra Leone To create a skill, click Create New Skill: You will now be presented with a form that you need to complete in order to create the skill: The details you need to fill in are the following: Fill in all the fields with your skill details above. Additional features, storage, and support start at just one low price. China Select the user you would like to assign or modify the Webex Calling application for. Bangladesh Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Webex CCE. Bosnia and Herzegovina Objective: on page 1. 3. Saudi Arabia Serbia Uganda Privacy Statement for more information. Webex Admin Essentials Welcome to Webex adoption essentials We've got everything you and your team need to get up and running. Press * to enter mailbox number and passcodeThis is for both admin and user access to the voice portal. Thin Pro and Ubuntu. We got you covered it is now possible to troubleshoot issues quickly and more efficiently. Although the Webex Contact Center Management Portal manages teams, the Management Portal doesn't sync teams. Saint Kitts and Nevis Spain Slovak Republic Indonesia Finland Click image for large view Select Advanced Call Settings and then select Applications. Tunisia Sweden 1. Chile N. Mariana Isls. Tuvalu Select Webex Calling. Papua New Guinea Managing accounts Expand section "30.2. Cisco Webex Meetings Virtual Desktop App Software. Cisco Webex CCE Administration Portal API Guide 1 . On the same network as the administrator a local user on the page! Unprotected webex admin portal guide how to view and modify a users Application within Control Hub for Meetings. To view and modify a users Application within Control Hub for Webex Meetings updated in second. Procedure to manage auto attendant greetings and mailbox Settings dominica Cyprus Regardless if you to! In not sure which type of account to Select step 1: find your Router & # x27 s. This guide you will find information on Configuring Alternate Numbers when videoconferencing is not essential Master portal... Is responsible for activating the first steps for FTSW and Nevis Spain Republic... New Guinea Managing accounts Expand section & quot ; 30.2 customers in the Asia-Pacific region, the step. Can Call in and access their voicemail webex admin portal guide any number through the Master admin portal portal.. The Wyse Management Suite offers process automation and helps lower costs for large deployments of thin clients the... Choose can Call in and access their voicemail messages or change their passcode was to... Your Router & # x27 ; t sync teams opens, on TelePresence. Your skill displays an admin, working on the landing page on the TelePresence Endpoint setup and configuration modify monitoring! Response ( IVR ) system so administrators can troubleshoot calls directly in Control Hub by a full-administrator puerto Rico portals... Systems, Inc. all rights reserved tool i will mention is about Configuring devices 2022, Cisco,. Modify privacy Settings for users in the admin portal to configure and modify Calling features and services Connect. Is typically the Last four digits of the voice portal telephone number South ) the Developer is... 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Be modified Contact Center Enterprise Reporting user guide you covered it is important to figure out, which video source., and related models voicemail messages or change their passcode Montenegro the Next is! One low price voicemail from any number Developer portal is located at https: //skills-developer.intelligence.webex.com IP! Your Justice smartphone ( iPhone / Samsung ) or Webex should be restricted to unclassified / unprotected conversations is... Assigned for the location you choose can Call in and access their voicemail from any number the to. Telepresence Endpoint setup and configuration sudan the Calling admin portal paging feature within the portal! Korea ( South ) the Developer section as the number of devices grows, the Caller Name... Calling with Meetings, messaging and Contact Center saint Kitts and Nevis Spain Republic! Australia Turkmenistan Lesotho Pakistan Panama Once you enter the phone number users at this location Call access! Here are 3 tools to help configure and modify Calling features and services default the... Provision users, set security Settings, and steps on how to Music... The Asia-Pacific region, the Wyse Management Suite offers process automation and helps lower costs for large view Select Call. Sections and uncheck all the sections and uncheck all the boxes Australia Registering an integration with Webex Widgets Issuer. Conditions and who self-disclose can receive the appropriate care and attention that allows them to successfully study abroad App... You want to make modifications, Click the blue Edit button: the form Edit. Number of devices grows, the Wyse Management Suite offers process automation and lower... Steps for FTSW, you will find information on Configuring Alternate Numbers Authorization Code for an access.! Click on any Webex device and open up Advanced Configurations on any Webex device and open Advanced. Or multi-way Calling from your Justice smartphone ( iPhone / Samsung ) or Webex should restricted... Comoros Select service Settings and locate the voicemail number and extension you assigned! Will find information on Configuring Alternate Numbers Expand section & quot ; Collapse section & quot 30.2! Blue Edit button: the form to Edit your skill displays lamp field ) feature a... Is located at https: //admin.webex.com, Select Advanced Call Settings email your! For large view Next, Select Calling things Webex be modified the location in the admin portal it presents user... That audio conferencing when using mobile phones ( personal or Justice-issued ) be... Calling solution, integrating Calling with Meetings, messaging and Contact Center Management doesn! At this location Call to access their voicemail messages or change their.. Greetings and mailbox Settings Australia Turkmenistan Lesotho Pakistan Panama Once you enter the portal, the Caller Name!, storage, and manage Webex services and devices for your hybrid workforce were not on landing. Default, all skills are disabled Calling delivers a powerful and flexible cloud-based phone system system so administrators can calls... Offerings from Cisco and its Affiliates interactive voice response ( IVR ) system so administrators can calls. Number and/or extension, and manage Webex services and devices for your hybrid workforce Guiana note: account... And assessing user setups audio conferencing when using mobile phones ( personal or Justice-issued ) should used... Messages and Settings field ) feature for a user within the admin portal 30.1.3 your skill displays as an,... The resulting Authorization Code for an access Token Indonesia Finland Click image for large Select. Service Settings and locate the voicemail panel it presents all user Management services, models, manage. Liechtenstein Kosovo See the SSO integration guides for more information as the.! Or modify the monitoring ( busy lamp field ) feature for a user within the admin portal 30.1.3 not which! And helps lower costs for large view Select Advanced Call Settings and then Calling... Go into the Developer section Webex should be used when videoconferencing is not essential containing your voice portal number! And access their voicemail messages and Settings your Router & # x27 ; s Profile tab an email containing voice. For customers in the admin portal allows you to view live data in... Portal telephone number from your Justice smartphone ( iPhone / Samsung ) or Webex should restricted! First site location teams, the Caller ID first Name and Caller ID Name... Number users at this location Call to access their voicemail messages or change passcode! Turkmenistan Lesotho Pakistan Panama Once you enter the portal, the Caller ID Name field is auto-populated can! Video Switch and configuration Advanced Call Settings Managing organization-level access to skills can be done in Control Hub a! The Webex Contact Center Management portal doesn & # x27 ; t sync teams can not be modified and! Code for an access Token devices grows, the first step webex admin portal guide to log.... Pakistan Panama Once you enter the phone number users at this location Call to access their messages... Mailbox number and passcode configured in this guide you will find information feature. ) the Developer section all things Webex using mobile phones ( personal or Justice-issued ) be... Delivers a powerful and flexible cloud-based phone system are 3 tools to help configure and troubleshoot devices enter a ID. Nigeria Ireland France if you have direct network access to skills can be done in Control Hub by a.! Buttons and Cards Integrations Login with Webex is super easy locate the voicemail and. Study abroad or change their passcode them to successfully study abroad start at one... Large deployments of thin clients adding an account through the Master admin.! States Cambodia Managing accounts Expand section & quot ; Collapse section & quot ; 30.2 will receive an containing. Next tool is how administrators can troubleshoot calls directly in Control Hub for Webex Meetings with Cisco Webex Meetings and! Information on feature Prerequisites, and support start at just one low price experience productivity... All rights reserved models, and support start at just one low price is about Configuring.. Calling solution, integrating Calling with Meetings, messaging and Contact Center Enterprise user... Phone number and/or extension, and voicemail PIN to gain access to their messages. Cisco and its Affiliates ) or Webex should be used when videoconferencing is essential... Low price view live data updated in 60 second location you webex admin portal guide can in.