sentdelta and rcvddelta log fields appears as 0 in syslog CEF format. Brief connectivity loss on shared service when RDP session is logged in to from local device. alertemail username length cannot go beyond 35 characters. If your cluster consists of two cluster units, use this procedure to capture the configuration checksums for each unit. SSL VPN Settings page shows undefined error. Your best bet is to re-open the case . When logtraffic is set to all, existing sessions cannot change the egress interfaces when the routing table is updated with a new outgoing interface. I'd like to know, is it different between the two methods? GUI does not display the status for VLAN and loopback in the Network > Interfaces > Status column. Protocol - via what protocol this Fortigate is trying to reach FortiGuard servers (more on this below). You can also configure most of these settings from the GUI (go to. 9. X.509 certificate support required for FGFM portocol. If your cluster consists of more that two cluster units, repeat this procedure for all cluster units that returned messages that include 0x30 sync object messages. Communication over PPPoE fails after installing PPPoE configuration from FortiManager. Wrong web filter category when using flow-based inspection. GUI cannot show default Fortinet logo for replacement messages. SD-WAN health-check keep records useless logs under some circumstances. Router info does not update after plugging out/plugging in USBmodem. IPS engine 5.030 signal 14 alarm clock crash at nturbo_on_event. In HA, management-ip that is set on a hardware switch interface does not respond to ping after executing reboot. 03-26-2019 https://outlook.office365.comcannot be accessed in SSLVPN web portal. Filtering service availability check always fails once anycast is enabled and override server is set. High CPU usage due to dnsproxy process as high at 99%. Enter the following commands to turn off debugging. FortiGate does not generate traffic logs for SOCKS proxy. urfilter process does not started when adding a category as dstaddr in a proxy policy with the deny action. Notify me of follow-up comments by email. ADVPN connections from the hub disconnects one-by-one and IKE gets stuck. DNS translation is not working when request is checked against the local FortiGate. SSL VPN logs out after some users click through the remote application. When the SSLVPN portal theme is set to red, the style is lost in the SSL VPN portal. Routing table is not always updated when BGP gets an update with changed next hop. set hostname Primary. Anti Virus Data Leak Prevention DNS Filter Explicit Proxy Firewall FortiView GUI HA Intrusion Prevention IPsec VPN Log & Report Proxy REST API Routing Security Fabric SSL VPN Switch Controller System Interface filter gets incorrect result (EMAC VLAN, VLAN ID, etc.) FSSO groups set in rule with SSL It is not included in ansible-core . OID for the IPsec VPN phase 2 selector only displays the first one on the list. Add a tooltip for IPS Rate Based Signatures. After failover/recovery of link, E2 route with non-zero forward address recurses to itself as a next hope. get system inter transceiver reports error for some transceivers. If these steps don't start HA mode, make sure that none of the FortiGate's interfaces use DHCP or PPPoE addressing. when entries are collapsed. FSSO-based NTLM sessions from explicit proxy do not respect timeout duration and type. Miglogd still uses the daylight savings time after the daylight savings end. Local FSSO poller regularly missing logon events. FortiGate without disk email alert settings page should remove Disk usage exceeds option. In Alibaba Cloud, multiple VPC route entries fail to switch when HA fails over. Should not be allowed to rename VIP or address with the same name as an existing VIP group or address group object. Client PC matching multiple authentication methods (firewall, FSSO, RSSO, WSSO) may not be matched to NGFW policies correctly. 2y. The second one gives me an error "Failed to retrieve info" for the main site: Confirmed that both sides have telemetry enabled on the relevant interfaces and that the traffic is passing through? For example you can enter the following commands: diagnose sys ha showcsum system.global diagnose sys ha showcsum system.interface. PRO TIP: If you want to access the slave unit from the Master unit, enter the following: get system ha status Master:200 FGT500E-8 FGT5K2801021111 1 Slave :128 FGT500E-3 FGT5K0028030322 0 execute ha manage 0 %admin-account% THE MOST IMPORTANT THINGS TO NOTE: Give it time. WAD crash for wad_ssl_port_on_ocsp_notify. Mobile token authentication does not work for SSL VPN on SOC3 platforms. Once you lose a box, you will have 40% unaccounted for. Guest user log in expires after first log in and no longer works; user is not removed from the firewall authentication list after the set time. Is there any way to filter especially the relevant traffic for Security Fabric ? GUI navigation menu notification should match with issue in the dialog box. sentdelta and rcvddelta showing 0 if syslog format is set to CSV. When the link status is up, the aggregate interface status icon is incorrectly displayed in red. Just entering the command without options recalculates all checksums. Slow download speed in proxy-based mode compared to flow-based mode. ASIC offloading sessions sticking to interfaces after SD-WAN SLA interface selection. SSL VPN web mode not displaying custom web application's JavaScript parts. Enable/disable Disarm and Reconstruction in the GUI only affects the SMTP protocol in AV profiles. Option to reset statistics from Monitor >WAN Opt. IPS logs set srcintf(role)/dstinf(role) reversely at the time of IPS signature reverse pattern. This module is part of the fortinet.fortios collection (version 2.1.7). Secondary unit fails to send and receive HA heartbeat when configuring cfg-revert setting on FG-2500E. Wrong categorization of OS from device detection. Cannot change MAC address setting when configuring a reserved DHCP client. Admin with netgrp privilege unable to get interface page and got pyfcgid crash (signal 11 (Segmentation fault)). High CPU with authd process caused by WAD paring multiple line content-encoding error and IPC broken between wad and authd. Here: Status - shows if Web Filtering as a service is enabled. The FortiGate GUI will display the message: Failed to retrieve FortiView data. HA secondary unit unable to get checksum from primary unit. SD-WAN member number is not correct in Interfaces page. Cannot clear scanunit vdom-stats to reset the statistics on ATP widget. IKEv2 with EAP peer ID authentication validation does not work. Adding too many address objects to a local-in policy causes all blocking to fail. This wizard allows you to import interface maps, policy databases, and objects. Adding factory-reset device to HA fails with switch-controller.qos settings in root. TCP traffic with tcp_ecn tag cannot go through ipip ipv6 tunnel with NP6 offload enabled. OK button greyed out when editing an interface that has DHCP option 224 in the list with FortiClient-On-Net Status enabled. Unable to accesshttps://outlook.office365.comas bookmark in SSL CSF automation configuration cannot be synced to downstream from root. HA failing config sync on VM01 with error (secondary and primary unit have different hdisk status) when primary unit is pre-configured. In FortiGate HA one device will act as a primary device (also called Active FortiGate). FortiGuard filtering services show as unavailable for read-only admin. Kernel crashes when sniffing packets on interfaces that are related to EMAC VLAN. External resource does not support no content length. When the non-matching checksum is found, attempt to drill down further. FG100 (fortiguard) # set. 1 2 Related Topics Fortinet Public company Business Business, Economics, and Finance On that page you can verify the status of each component, and if required enable each service. Log filter can return empty result when there are too many logs, but the filter result is small. You may temporarily lose connectivity with the FortiGate as FGCP negotiation takes place and the MAC addresses of the FortiGate interfaces are changed to HA virtual MAC addresses. FGCP cluster member reboots in infinite loop and hatalk daemon dumps the core with segmentation fault. IPv6 route cannot be inactive after link-monitor is down when link-monitor are set with ipv4 and ipv6. FortiGate sends ICMP type 3 code 3 (port unreachable) for UDP 500 and UDP 520 against vulnerability scan. Session clash event log found on FG-6500F when passing a lot of the same source IP ICMP traffic over load-balance VIP. diagnose debug console timestamp enable diagnose debug application hatalk -1 diagnose debug application hasync -1. WAD memory leak detected on cert_hash in wad_ssl_cert. FG-VM-LENC unable to validate new license. Samsung OEM internet browser cannot connect to FortiGate VS/VIP. vMotion tasks cause connections to be dropped as sessions related to vMotion VMs do not appear on the destination VMX. The plethora of vendors that resell hardware but have zero engineering knowledge resulting in the wrong hardware or configuration being deployed is a major pet peeve of Michael's. The session to the SQL database is closed as timeout when a new user logs in to terminal server. Policy in proxy-based mode with AV and WAF profile denies access to Nginx with enabled gzip compression. Connected routes in the routing monitor are showing up with 1969/12/31 18:59:59 for Up Since times. Warning messages for third-party transceivers were removed in 6.2.1 to prevent excessive RMA or support tickets. You can use a diff function to compare text files. If HA synchronization is not successful, use the following procedures on each cluster unit to find the cause. 1. Failure is assumed when the active appliance is unresponsive to the heartbeat from the standby appliance for a configured amount of time: Heartbeat timeout = Detection Interval x Heartbeat Lost Threshold If the active appliance fails, a failover occurs: the standby becomes active. Get "Fail to retrieve info" for default VDOM link on Network > Interfaces page. Enter the following command to turn on terminal capture. The latest FortiOS GUI does not render when accessing it by the SSL VPN portal. security policies. Potential memory leak that will be triggered by certificate inspection CIC connection in WAD. Failed to retrieve Fortivew Data whenever I choose NOW as the time period. WAN Opt. Created on You might have limits what code you can use with certain hardware too. 10. Configuring the FortiGate for HA. When VDOM is enabled, the interface faceplate should only show data for interfaces managed by the admin. No matching IPS signatures are found when Severity or Target filter is applied. On the main site all works fine (Should be the upstream FortiGate). Link monitor with tunnel as srcintf cannot recover after remote server down/up. Resolved issues The following issues have been fixed in version 6.2.3. Best practice for compromised Fortigate 60F factory reset, Press J to jump to the feed. Michael Pruett, CISSP has a wide range of cyber-security and network engineering expertise. Repeat steps 4 to 7 for each checksum level: diagnose sys ha showcsum 2 diagnose sys ha showcsum 3 diagnose sys ha showcsum 4 diagnose sys ha showcsum 5 diagnose sys ha showcsum 6 diagnose sys ha showcsum 7 diagnose sys ha showcsum 8. SD-WAN rules route-tag still used in service rule but not in diagnose sys virtual-wan-link route-tag-list. In some special cases, SSL VPN main state machine reads function pointer is empty that will cause SSL VPN daemon crash. A message stating that all source interfaces have no members is erroneously displayed for the explicit proxy policy list when a user enables a policy immediately after pasting or inserting it into the list. There is no OS support for the latest macOS Catalina version (10.15) when using SSL VPN tunnel mode. Unable to create the IPsec VPN directly in Network > SD-WAN. You can use the following command to re-calculate HA checksums: diagnose sys ha csum-recalculate [ | global]. One solution to this problem could be to re-calculate the checksums. WPA2-Enterprise SSID should support acct-all-servers setting in RADIUS to send accounting messages to all servers. Attempt to can remove/change the part of the configuration that is causing the problem. The CPU consumption of ipsengine gets high with customer configuration file. EMAC VLAN drops traffic when asymmetric roue enabled on internet VDOM. Issue with application and filter overrides. Signature name should be shown when VDOMadmin has WAF read/write permission only. Locate and extract the "CheckUPdate.xml" file. hostname hostname or IP of the FortiGuard server. Enabling offloading drops fragmented packets. For inquires about a particular bug, please contact Customer Service & Support. Editing system interface in the GUI causes explicit-web-proxy to become disabled. In flow mode web filter, a certificate warning is triggered when a site redirects HTTP request to HTTPS and if ovrd-auth-https is enabled. This configuration also selects lan4 and lan5 to be the heartbeat interfaces and sets their priorities to 200 and 100 respectively. Azure FortiGate crashing frequently when MLX4 driver RX jumbo. HA sync in Z state. Security Fabric Fortigate Telemetry "Failed to retrieve info" I've enabled security fabric on my 2 Fortigate 501E. GUI does not have the option to disable the interface when creating a VLAN interface. Enabling override and increasing the device priority means this FortiGate always becomes the primary unit. Generally it is the first non-matching checksum in one of the levels that is the cause of the synchronization problem. This section describes how to use the commands diagnose sys ha showcsum and diagnose debug to diagnose the cause of HA out of sync messages. The policy "script-src 'self'" will block the SSLVPNproxy URL. Cannot fully load a website through SSL VPN bookmark. You can specify a VDOM name to just recalculate the checksums for that VDOM. For inquires about a particular bug, please contact Customer Service & Support. Dedicated management CPU running on high CPU (soft IRQ). Press question mark to learn the rest of the keyboard shortcuts. To check whether it is installed, run ansible-galaxy collection list. Security Fabric Fortigate Telemetry "Failed to retrieve info" Hello folks, I've enabled security fabric on my 2 Fortigate 501E. cw_acd crashes multiple times (FG-6501F). Sometimes an error can occur when checksums are being calculated by the cluster. To configure HA on the Fortigate, go to SYSTEM > HA Then select the mode. FortiGate sends change notice for global REST APIs once a minute. When refreshing logs in GUI, some log_se processes are running extremely long and consuming CPU. Diagnose and correct common problems. Active device synchronises its configuration with another device in the group. From the System Information dashboard widget, select Configure settings in System > Settings.. You can also enter this CLI command: config system global. On FortiGate, if the FAZ SOC module is disabled, when FortiGate attempts to retrieve FortiView data from FortiAnalyzer, FortiAnalyzer will return the message: Server Error: FortiView\/NOC function is disabled on FortiAnalyzer. Authentication list entry is not created/updated after changing the client PC with another user in FSSO polling mode. In Log & Report, filtering for blank values (None) always shows no results. Anycast - whether this Fortigate is trying to reach Anycast servers of FortiGuard (more on this below). If HA synchronization is not successful, use the following procedures on each cluster unit to find the cause. DNS filter explicit block all (wildcard FQDN) not working in 6.2 firmware. FortiOS 6.2.1 introduces asymmetric return path on the hub in SD-WAN after the link change due to SLA on the spoke. You might already have this collection installed if you are using the ansible package. This is possible for objects that have sub-components. ISDB ID is changed after restoring the configuration under the situation where the FortiGate has a previous ISDB version. FortiSwitch managed by FortiGate not updating the RADIUS settings and user group in the FortiSwitch. To reconnect sooner, you can update the ARP table of your management PC by deleting the ARP table entry for the FortiGate unit (or just deleting all ARP table entries). Missing mpsk-schedules option when restoring configuration via VDOM. 7. Security Fabric Fortigate Telemetry "Failed to retrieve info". DHCP offset option 2 has to be removed before changing the address range for the DHCP server in the GUI. Main Site 2347 0 Share Reply All forum topics Allow PAYG AWS VM to bootstrap the configuration first before acquiring FortiCare license. Unable to change DNS filter profile category action after upgrading from 6.0.5 to 6.2.0. I have a AWS Instance which is behind the fortigate firewall. Log viewer application control cannot show any logs (page is stuck loading). HPE does not protect against DDoS attacks like flood on IKE and BGP destination ports. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Script to purge and re-create a local-in-policy ran against the remote FortiGate directly (in the CLI) is causing auto-update issues. SOC4 devices may reboot by watchdog after upgrading to FortiOS 6.2.2 (build 6083). Click and open file. Email filter page keeps loading and cannot create a new profile when the VDOM admin only has emailfilter permission. 2. Downloading a file with FTP client in EPSV mode will hang. After sslvpn proxy, some Kurim JSfiles run with an error. Re: Failed to retrieve info about disk geometry. When sending CSF proxied request, segfault happens (httpsd crashes) if FortiExplorer accesses root FortiGate via the management tunnel. end. Receive SSL fatal alert with source IP 0.0.0.0. To disable FortiView in the CLI: config system global set disable-module fortiview-noc end To enable FortiView in the CLI: config system global unset disable-module Cannot save DHCP Relay configuration when the Relay IP address list is separated by a comma. - On the Task Bar, right-click on the green FortiClient icon, select About FortiClient from the Menu, or - Go to C:\Program Files (x86)\Fortinet\FortiClient, right-click "FortiClient_Diagnostic_Tool.exe", run as Administrator. The FortiAnalyzer FortiView module can be disabled for performance tuning through the CLI. This site was started in an effort to spread information while providing the option of quality consulting services at a much lower price than Fortinet Professional Services. Captive portal (disclaimer) redirect not working for Android phones. Changing the group id changes the cluster interface virtual MAC addresses. Enter the following commands to enable debugging and display HA out of sync messages. If central-management server is set to FortiManager IP address and FortiGuard update-server-location is set to usa, the FOS-VM is able to get web filter license and server list from FortiManager, but the GUI shows the service availability as down. r/Fortinet has 35000 members and counting! 11. On the Device Manager > Device & Groups pane, right-click a device, and select Import Policy to launch the Import Device wizard. FortiGate returns invalid configuration during FortiManager retrieving configuration. On Policies page, consolidated policies are without names and tooltips; tooltips not working for FG-3400E/FG-3600E link is up on 25G ports only when the FEC is disabled on the Ixia tester. SD-WAN option of set gateway enable/set default enable override available on connected routes. Cannot access HTTPS bookmark, get a blank page. FortiAP unable to connect to FortiGate via IPsec VPN tunnel with dtls-policy clear-text. Internal website not working in SSL VPN web mode. Fails to load bookmark site over SSL VPN portal. Collect the console output and compare the out of sync messages with the information on page 203. In NGFW mode, Security Profiles GUI is missing Web Rating Overrides page. WAD reads ftp over-limit multi-line response incorrectly. SSH/RDP sessions are terminated unexpectedly. Not possible to select value for DN field in LDAP GUI browser. I've enabled security fabric on my 2 Fortigate 501E. The re-calculated checksums should match and the out of sync error messages should stop appearing. OSPF NSSA with multiple ASBRs losing valid external OSPF routes in upstream neighbors as different ASBRs are power cycled. LACP aggregate interface flaps when adding/removing a member interface (first position in member list). 3. Invalid CIDR format shows as valid by the Security Fabric threat feed. Server List - actual list of FortiGuard servers that this Fortigate was/is trying to reach. The Forums are a place to find answers on a range of Fortinet products from peers and product experts. FortiOS 6.0.6 reports too long VPN tunnel durations in local report. SSL handshake failure with Server Architect in web mode. EIP does not failover if the primary FortiGate is rebooted or stopped from the Alibaba Cloud console. href rewrite has some issues with the customer's JS file. On the main site all works fine (Should be the upstream FortiGate) The second one gives me an error "Failed to retrieve info" for the main site: Maybe someone know whats my fault. diagnose debug enable Empty firmware version in managed FortiSwitch from FortiGate GUI. FortiSwitch shows offline CAPWAP response packet getting dropped/failed after upgrading from 6.2.2. In transparent mode with asymmetric routing, packet in the reply direction does not use asymmetric route. Your options are Standalone (the default), Active/Active and Active/Passive. Wrong Sub-Category appears in the Edit Web Rating Override page. FortiGate 1299 0 Share Reply FG-201E stops sending out packets and NP6lite is stuck. In 6.2.2, warnings were re-added for third-party transceivers. "Failed to retrieve info" message appears for ha-mgmt-interface in Network > Interfaces. Security baselines and 1Password extension, Security Video Wall software suggestions RTSP streams, Security Baselines killing RDP for one client, Security Gateway Logs if Management Server is down, Live feed from Fortinet's switch warehouse. 3. RADIUS state attribute truncated in access request when using third-party MFA (ping ID). Register and apply licenses to the primary FortiGate before configuring it for HA operation. Routing monitor policy view cannot show source and destination data for SD-WAN route and wildcard destination. After initially importing policies from the device, make all changes related to policies and objects in Policy & Objects on the FortiManager. 1. The customer is unable to log in to VPN with RADIUS intermittently. Add support for Cisco IP Phone keepalive packet. 7K DNS filter breaking DNS zone transfer. Administrator logged in with web filter read/write privilege cannot create or edit web filter profiles in the GUI. You can do this by making configuration changes from the primary unit or subordinate unit CLI. Screen shot feature is not working though SSL VPN portal. FortiOS6.2.3 is no longer vulnerable to the following CVE Reference: Using FortiManager as a FortiGuard server, FortiClient (Mac OS X) SSL VPN requirements, Use of dedicated management interfaces (mgmt1 and mgmt2), System Advanced menu removal (combined with System Settings), L2TP over IPsec on certain mobile devices, Minimum version of TLS services automatically changed, Downgrading to previous firmware versions, Amazon AWS enhanced networking compatibility issue, FortiGuard update-server-location setting. Main Site 1 4 Related Topics 8. ports but works for wan1 and wan2 combination. FG-VM64-AWS not responding to ICMP6 request when destination IPv6 address is in the neighbor cache entry. HA not fully failing over when using OCI. Azure autoscale not syncing after upgrading to 6.2.2. Visit https://fortiguard.com/psirt for more information. In case of TLS 1.3 with certificate inspection and a certificate with an empty CN name, WAD workers would locate a random size for CN name and then cause unexpected high memory usage in WAD workers. When powering off then powering on in a very short time, the SSD may jump into ROM mode and cannot recover until a power circle. Change the Host name to identify this FortiGate as the primary FortiGate. To determine why HA synchronization does not occur. Enter the following command to display configuration checksums. If you have more than one cluster on the same network, each cluster should have a different group ID. 2. FortiGate sends type-3 code-1 IP unreachable for VIP. Unable to download report from an internal server via SSL VPN web mode connection. SSLVPN web mode goes to 99% on a specific bookmark. The point is to be able to pinpoint the section where the conflict exists. Enter this CLI command to set the HA mode to active-passive; set a group ID, group name and password; increase the device priority to a higher value (for example, 250); and enable override. Should hide Override internal DNS option if vdom-dns is set to disable. Options 150, 15, and 51 for the DHCP server should not be shown after removing them and having no related configuration in the backend. Errors pop up while creating or editing as SSID. 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